Customer Service Officer

2 Openings

• Proven experience (of say 1-3 years) in a customer success, account management, or similar client-facing role within the B2B fintech/finance industry.
• Strong understanding of financial technology products and services; familiarity with SaaS solutions is a plus.
• Excellent communication skills with the ability to build rapport and maintain strong relationships with clients.
• Demonstrated ability to manage multiple clients and prioritize tasks in a fast-paced environment.
• Analytical mindset with the ability to interpret data and deliver actionable insights to clients.
• Proactive attitude with a focus on problem-solving and achieving client success.
• Bachelor’s degree in Business Administration, Finance, Economics, or a related field is preferred.
• Experience with Inbound/outbound customer success or proactive customer engagement strategies is highly desirable.
• Understanding of technology would be an added advantage